11. Refund Policy
We are committed to providing you with comprehensive support throughout the Program. Your success is important to us, and we offer a fair refund policy based on mutual engagement.
The Program is a comprehensive coaching program designed to help you launch and scale your AI agency. Because of the intensive support and resources provided, we offer a performance-based refund policy — designed to protect clients who commit fully, implement consistently, and still don't achieve results.
To be eligible, the following conditions must be met:
Participation & Communication: Clients agree, upon enrolling, to be proactive with communication and seek help when needed. This means attending at least two (2) live group sessions per week and reporting on your progress weekly inside of our community. If your plan includes weekly 1:1 with a coach, this means attending each 1:1. If we do not hear from you for seven (7) consecutive days without prior notice, your eligibility for a refund is void, as we are unable to track progress or offer support.
Training Completion: The core program modules must be completed within four (4) weeks of enrollment, and the support team must be notified upon completion. This ensures clients start implementation with a proper foundation.
Execution & Proof of Work: Clients must implement the core strategies provided and show clear, consistent action. This includes:
- Conducting targetted outreaches to at least 25 potential clients per day for a minimum of sixty (60) for the 3-month program, and ninety (90) for the 6-month program, consecutive days using the program's framework
- Launch new outreaches campaigns based on the feedback of coaches if no clients found
- Creating your agency website and offer according to guidelines
- Recording and tracking all sales calls using the program's sales process
- All work must be documented with time-stamped proof upon request
Checkpoints & Support Use: Clients must reach out for feedback and support during the program, at the end of each week, so that adjustments can be made if needed. Lack of engagement or failure to request help disqualifies any refund claim.
Refund Request: If all conditions are met and no results (i.e., no client acquisition) are achieved, the client may submit a written refund request within 1 week of finishing their program access. The request must include:
- Our completed refund eligibility form
- Documentation of all required proof of work
- Participation in a mandatory verification call with our team
This policy is in place to protect serious clients who commit fully. If you do the work as outlined and still don't land a client, you may be eligible for a refund. If the client shows inconsistent participation, lack of proactiveness, or doesn't follow the systems taught, the refund request will be void.
We reserve the right to deny any request that does not meet all listed criteria.
